Privacy Policy

Your privacy matters to us. Here's how we protect and manage your personal information.

Last Updated: March 15, 2025

Introduction

elironexa operates as a financial analysis platform serving clients across Canada. We take your privacy seriously and want you to understand exactly how we collect, use, and protect your information.

This policy covers all interactions with our website at elironexa.world, our services, and any communications you have with our team. When you use our platform or contact us, certain information gets collected — and you deserve to know what happens with it.

We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). But legal compliance is just the starting point. We believe in going beyond what's required to earn your trust.

Information We Collect

We collect different types of information depending on how you interact with our services:

Information You Provide Directly

  • Contact details when you reach out (name, email, phone number)
  • Company information for business inquiries
  • Financial data you choose to share for analysis
  • Feedback and communications through our contact forms
  • Account preferences and settings

Technical Information

  • IP address and general location (city/province level)
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referring websites and search terms used
  • Technical logs for security and performance monitoring

Important: We never collect sensitive personal information like social insurance numbers, banking passwords, or detailed financial account information unless specifically required for a contracted service and with your explicit consent.

How We Use Your Information

Your information helps us provide better service and improve our platform. Here's what we actually do with it:

Purpose Information Used Legal Basis
Responding to inquiries Contact information, inquiry details Legitimate business interest
Providing financial analysis Company data, financial information Contractual necessity
Website improvement Usage patterns, technical data Legitimate business interest
Security monitoring IP addresses, access logs Legitimate business interest

We don't use your information for automated decision-making that significantly affects you. Any analysis we provide involves human review and professional judgment.

Information Sharing and Disclosure

We don't sell your personal information. Period. But there are specific situations where we might share information:

Service Providers

We work with trusted partners who help us operate our business:

  • Cloud hosting providers for secure data storage
  • Email service providers for communications
  • Analytics tools to understand website performance
  • Professional advisors (lawyers, accountants) when necessary

These partners can only use your information for the specific services they provide to us. They can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to share information:

  • Court orders or subpoenas
  • Regulatory investigations
  • Law enforcement requests with proper authorization
  • Protection of our legal rights or safety of others

Business Transfers: If elironexa is sold or merged with another company, your information would be part of that transfer. We'd notify you beforehand and ensure the new owners follow this privacy policy.

Your Rights and Choices

Under Canadian privacy law, you have several rights regarding your personal information:

Access and Correction

You can request to see what personal information we have about you. If anything's wrong or outdated, we'll fix it promptly. Just email us at info@elironexa.world with your request.

Withdrawal of Consent

You can withdraw consent for us to use your information, though this might limit our ability to provide certain services. We'll explain any implications before processing your request.

Data Portability

Want to take your data elsewhere? We can provide your information in a commonly used format. This is particularly relevant for any financial data you've shared with us for analysis.

Deletion Requests

You can ask us to delete your personal information. We'll honor this request unless we need to keep certain records for legal or regulatory reasons. We'll be transparent about what we can and cannot delete.

Data Security and Retention

Protecting your information is a priority, especially given the financial nature of our work.

Security Measures

  • Encrypted data transmission and storage
  • Regular security assessments and updates
  • Limited access to personal information (need-to-know basis)
  • Secure backup systems and disaster recovery plans
  • Employee training on privacy and security practices

Retention Periods

We keep information only as long as necessary:

  • Contact inquiries: 3 years from last contact
  • Client project data: 7 years after project completion
  • Website analytics: 2 years maximum
  • Technical logs: 1 year unless needed for security investigation

These timeframes balance business needs with privacy considerations. Some financial records may need longer retention for regulatory compliance.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and provide a better user experience.

Essential Cookies

These are necessary for basic website functionality. They remember your preferences and help secure your browsing session. You can't opt out of these while using our site effectively.

Analytics Cookies

We use Google Analytics to understand how visitors use our site. This helps us improve content and user experience. These cookies collect anonymous information about page views, time spent, and navigation patterns.

Managing Cookies

Your browser settings allow you to block or delete cookies. Keep in mind that disabling cookies might affect website functionality. Most modern browsers also offer "Do Not Track" settings, which we respect.

International Data Transfers

While we primarily operate in Canada, some of our service providers may process data in other countries, particularly the United States.

When this happens, we ensure appropriate safeguards are in place:

  • Contractual protections requiring equivalent privacy standards
  • Service providers certified under recognized privacy frameworks
  • Regular audits of international data handling practices
  • Immediate notification if data protection standards change

We'll always be transparent about where your data is processed and why.

Changes to This Policy

Privacy laws and our business practices evolve. When we update this policy, we'll:

  • Post the new version on our website with an updated date
  • Email active clients about significant changes
  • Provide at least 30 days notice for major changes
  • Explain what's changed and why in plain language

Continued use of our services after changes means you accept the updated policy. If you disagree with changes, contact us to discuss your options.

Version History: Previous versions of this policy are available upon request. We maintain records of all changes for transparency and regulatory compliance.

Questions or Concerns?

We're here to help with any privacy-related questions. Reach out through any of these channels:

Email: info@elironexa.world

Phone: +1 (204) 261-7080

Mail: 2050 Boulevard Monseigneur-Langlois
Salaberry-de-Valleyfield, QC J6S 5R1
Canada

We typically respond to privacy inquiries within 48 hours during business days. For complex requests, we'll acknowledge receipt immediately and provide a timeline for resolution.